ME
Mohammed E
1 reviews | Active since May 2010
25 Aug 2015, 12:27
No service as usual
Notified MTN on the 30th July 2015 as to my issue. Was sent a reply by Naledi the matter would be escalated and sorted out. Almost a month and the matter has still not been addressed.
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Replies (1)
MTN South Africa's replyOfficial
14 Sept 2015, 15:09Hello masteradz786,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation please use the string code i gave you *130*603# to opt out of promotional sms's. Query escalated to the relevant department for to remove the number from any marketing campaign.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation please use the string code i gave you *130*603# to opt out of promotional sms's. Query escalated to the relevant department for to remove the number from any marketing campaign.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
MTN South Africa's reply14 Sept 2015, 15:09
Official
Hello masteradz786,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation please use the string code i gave you *130*603# to opt out of promotional sms's. Query escalated to the relevant department for to remove the number from any marketing campaign.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation please use the string code i gave you *130*603# to opt out of promotional sms's. Query escalated to the relevant department for to remove the number from any marketing campaign.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie