1 reviews | Active since Sept 2016
NO SERVICE AND REFUND REQUIRED
<p>I have been trying for well over a month to rectify the fact that MTN still keep debiting my account monthly when I had given notice for this account to be cancelled in March! HAVE RECEIVED NO ASSISTANCE OR SERVICE TO DATE!</p> <p> </p> <p> </p> <p>Account: N ********** </p> <p> </p> <p>THE CUSTOMER FOLLOW UP RECEIVED TO DATE IS DISAPPOINTING TO SAY THE LEAST EVEN FROM MANAGERS. NUMEROUS PHONE CALLS AND EMAILS FROM MY SIDE AND WE ARE STILL AT SQUARE ONE! </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we logged refund request of R 628.00 it will take within 5 to 7 working days to reflect into your bank account. we further logged the billing for the Invoice dated 01/07/2016 amount of R1864.86 to evaluated.
warm regards
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we logged refund request of R 628.00 it will take within 5 to 7 working days to reflect into your bank account. we further logged the billing for the Invoice dated 01/07/2016 amount of R1864.86 to evaluated.
warm regards
mike
REQ: **********