No service and passing the buck

<p>I had my phone ****** on Saturday (5th of August). I bought a new sim card and tried to do a sim swap, it just said pending. When I called the 173 number they told me it cannot be done as it was after 5, I must call the next day(Sunday) between 8am and 5 pm. I called the next day and in addition tried to blacklist the phone, they said they system was down I must phone back in an hour or two. I did that and was told the same thing again, several times during the day I called and the same thing. Later around 3 I was told that they do not do sim swaps and blacklisting over they weekend. Now I couldn't open the case at police station cause I need the ITC number to do that. I must call on Monday. As I am travelling to CPT I did it first thing when I landed at the airport. The services consultant called the call center and he was told that they have to white list the phone in order to blacklist is as the system does not give at ITC number, which I need to lodged my insurance claim. Furthermore they said because of the repeated attempts to do a sim swap the maximum limit has been reached. So I need to go to the police station to do an affidavit. But now the affidavit needs me to have the ITC number. And so round and round I have been taken.<br />I AM NOW STUCK IN CPT AIRPORT WITHOUT MY PHONE NUMBER CANNOT ACCESS MOST OF MY SERVICES LIKE INTERNET BANKING, UBER OR ANYTHING. NOBODY CAN ASSIST ME, EVERYBODY SAYS 24 TO 48 HOURS. PHONE HAS STILL NOT BEEN BLOCKED AND I CAN'T LODGE INSURANCE CLAIM. Everybody just keeps apologising for the system issues, inconveniuence cause etc. I don't want an apology I want this issue fixed, NOW!</p>