JAJvR
Johanna Adriana Jansen van Rensburg
1 reviews | Active since Jun 2015
18 Jun 2015, 09:39
No service and no contact
I received a message from mtn on the 9 June about \almost exceeding my allowence". There was never a limit set on the account"
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 12:29Hello MrsJvR,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the payment is reflecting on your account. The limit that is been refereed to is for what has been provisioned to you for usage when the contract was activated and approved.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the payment is reflecting on your account. The limit that is been refereed to is for what has been provisioned to you for usage when the contract was activated and approved.
Best regards
Mantoa
REQ:***
MTN South Africa's reply22 Jun 2015, 12:29
Official
Hello MrsJvR,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the payment is reflecting on your account. The limit that is been refereed to is for what has been provisioned to you for usage when the contract was activated and approved.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the payment is reflecting on your account. The limit that is been refereed to is for what has been provisioned to you for usage when the contract was activated and approved.
Best regards
Mantoa
REQ:***