NO SERVICE AND *********** STAFF

<p>I HAVE BEEN TRYING TO UPGRADE FOR THE LAST 2 MONTHS. MY PHONE PACKED UP AND I WAS PREPARED TO PAY IN, IN ORDER TO GET A NEW PHONE. NO ONE AT CUSTOMER SERVICE CAN HELP ME AND KEEP TELLING ME I HAVE TO WAIT UNTIL 10 MARCH. NO ANSWER AT THE RETENTIONS DEPARTMENT. TODAY I EVENTUALLY GET THROUGH AND GET TOLD I CAN NOW UPGRADE. SO I ASK FOR THE PHONE I WANT, WHICH IS THE NEW HUAWEI MATE 9 AND NO ONE KNOWS ANYTHING ABOUT THE PHONE OR WHEN THEY WILL HAVE STOCK. I EVEN PRE-REGISTERD, NO FEEDBACK AND NO STOCK. IT IS LISTED ON THERE NEW CATALOGUE STARTING TODAY!! STAFF DO NOT KNOW ANYTHING ABOUT THE PHONE OR HAVE NO IDEA WHAT IT EVEN LOOKS LIKE..</p>