No Service and empty promises

I had all this **** with vodacom and now mtn as well. I emailed a lady Lebohang, who is dealing with my online contract and she doesn't reply to my emails. She said a courier company will deal with me but still after 9 working days i still didn't hear anything from them. This in really unacceptable, I understand they have a courier but then they are least suppose to keep you up to date but nothing, Ignoring a clients email shows me that you don't want my business but only my money. I went from vodacom to MNT because i wanted a Cell provider who will be able to keep their customers happy but absolutely nothing.