CE
Catharina E
1 reviews | Active since Sept 2015
03 Oct 2015, 13:12
No service after upgrade
I have successfully upgraded on 2 October. Eveything worked perfectly untill this morning. My services are suspended. I have a debit order signed with Mtn and never had problems in this regard before. I do not have access to any phone to report this. I dont know whether this is related to my other complaint regarding my late husbands contract Nr ***. Please ask Mtn to sort this out asap.
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Replies (1)
MTN South Africa's replyOfficial
05 Oct 2015, 09:09Hello carinve,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the legal department to activate cell *** this number has been removed from the business account to consumer account.
The lines do reflect active, please reboot the handset.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the legal department to activate cell *** this number has been removed from the business account to consumer account.
The lines do reflect active, please reboot the handset.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply05 Oct 2015, 09:09
Official
Hello carinve,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the legal department to activate cell *** this number has been removed from the business account to consumer account.
The lines do reflect active, please reboot the handset.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the legal department to activate cell *** this number has been removed from the business account to consumer account.
The lines do reflect active, please reboot the handset.
Kind Regards,
Alice van der Merwe
***