TB
Theo B
1 reviews | Active since Feb 2016
22 Feb 2016, 17:39
No service after SIM swop
My wife did a SIM swop on the 15th of February 2016 and was told that it takes 4 - 6 hours to activate the new SIM card..... <br> We have been back to MTN in the Matlosana Mall and the agency in Flamwood... Still no service on the phone, except for the SMS service..... <br> <br> Do we have to pay for the time that no service were available and how long does it actually take to activate a SIM card? <br> <br> The reference number they issued was: USD***<br> <br> I think they should change their name to EmtyN..... <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
23 Feb 2016, 12:34Hello THEOBAUMANN ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation your sms roaming has now being deactivated, your line was tested and is now working.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation your sms roaming has now being deactivated, your line was tested and is now working.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply23 Feb 2016, 12:34
Official
Hello THEOBAUMANN ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation your sms roaming has now being deactivated, your line was tested and is now working.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation your sms roaming has now being deactivated, your line was tested and is now working.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***