MD
Melanie D

1 reviews | Active since Feb 2015

17 Nov 2016, 08:59

NO SERVICE - AFTER QUERYING BEING DONE FOR 2 DAYS

<p>MTN, has said when they put data onto a phone it has immediate dissapeared. We have requested a breakdown of the data useage, but they are not willingly to give this.</p> <p>We were told that we must pay for it, which is totally unacceptable, they are claiming it was used, but are unwillingly to prove it</p> <p> </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Nov 2016, 22:38
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that we have credited the mobile number 083****361 with the R89 airtime for the 1GB Fortnightly Bundle that was not loaded on 2016-11-15 04:06:35, reference number: ***. Please check the detailed balance by dialling *141*1#ok.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***