No Service after multiple complaints
<p>I would like to report the pathetic service I received from MTN.</p> <p> </p> <p>I cancelled my contract about an year and a half ago. I payed the amount required but the contract was never cancelled on their side. A few months ago debit orders started going off my account ago. After multiple visits to their stores and calls to the helpline the contract was finally cancelled after a few extra months.</p> <p> </p> <p>The cash debitted from my account has never been returned. After multiple complaints MTN had the arrogance of telling me that the contract had to finish it's 2 year term and that the mistake is on my side.</p> <p> </p> <p>I complained on hellopeter and facebook, they respond to my complaints but do nothing about the situation. If it continues like this then i am going to get further assistance.</p> <p> </p> <p>This is probably the worst service I received from an supplier.</p> <p> </p> <p>My number was ********** . I will continue complaining till something is done about this issue</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit of R1437.97 (including vat) was passed to the account on 2016-12-08. We have logged a banking refund for this amount, reference number: *** please allow +/- 5 working days for this to be resolved.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit of R1437.97 (including vat) was passed to the account on 2016-12-08. We have logged a banking refund for this amount, reference number: *** please allow +/- 5 working days for this to be resolved.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
