1 reviews | Active since Jul 2016

25 Jul 2016, 07:02

No service after a month!

<p>I logged my first "case number" over a month ago due to intermittent service. To date, all i get is my query has been escalated. I had a phone call from some chap who asked me questions and said he would call me back....i'm still waiting after 16 days.</p> <p>This type of service is shocking, what are the staff doing???</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Jul 2016, 20:03
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We will engage with the relevant supervisory team to assist and resolve your problem accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********