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jmarkram J

1 reviews | Active since Apr 2012

29 May 2015, 13:09

No service - Activation/Approval of New Contract

Good day,<br> I am struggling since 18 May 2015 to get my new cellphone contract approved and activated by MTN. Due to your strike nobody attends to this and then the lady at the iStore in Cavendish Cape Town need to complete a new application every 3 days as MTN cancels the previous application as No ONE attends to it. <br> It is unacceptable that MTN SA doesn't have contingency plans in place to still provide a first class service when their employees are on strike.<br> I received great service from the ISTORE in Cavendish Mall Cape Town. (Tylah Bezuidenhout)<br> This is my last attempt to resolve this as I will have no other option but to go to a different Service provider by next week Tuesday, 2 June 2015 if this is not resolved.<br> Thanks,<br> Jacques Markram

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 Jun 2015, 12:07
Official
Hello Markram,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. according to our records the contract was approved, activated and it is currently in use.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
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