aF
allen F

1 reviews | Active since May 2017

24 May 2017, 09:42

NO SERVICE

<p>I upgraded my MTN account with the Microsoft nokia 950 xl . Approximately three months into this contract the phone was overheating and the battery draining extremely quickly and was only able to update the phone with WI FI . I approached MTN they suggested that i take the phone to their repair centre Midrand . I took the phone and was unable to book it in as they were stocktaking . I have subsequently reported the same defects over the past few months , taken the phone to the repair centre at my cost travelling from Johannesburg twice , and MTN sending the phone in once . They flushed software and re booted three times , with no change to the phone accept now i cannot even update with WI FI . I requested from the supervisor in the store if anything could be done , no joy have to get my own temporary phone . Once MTN has sold you the contract , if anything goes wrong with your phone : UR *****ED " 6-8 months later still waiting . Over the past 12 years with MTN , SPENT APPROX 300 000 with them , they cant arrange a solution .</p>

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Replies (1)
aF
allen F's update24 May 2017, 14:27
Reviewer Update

Alice Vd Merwe , i appreciate your response , but ive been through months of assessments and carting my phone around . All i want for my hard earned effort is a working phone , i am a rep on the road and cant afford to be without a phone , after being passed from pillar to post , i cant wait any longer .