1 reviews | Active since Jan 2017
No service
<p>I have taken my Sony M4 Aqua to Mafcom Cellular (Mafikeng) MTN on 24th October 2017 to submit an insurance claim as the screen had been cracked. I have continuously communicated with the consultants to get assistance with my claim to no avail. The consultant has informed me that they have changed insurances and that they had been struggling with the insurance company. I do not feel that this should be my problem as i have been paying my account regularly every month including insurance. It seems rediculous that an insurance claim could take up to 3 months or longer when this was not explained at the time i took out the contract. I would really appreciate it if a reliable contact person from MTN could assist in this matter.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***