1 reviews | Active since Apr 2013
No service
<p>I Have been complaining month after month and all MTN does is feed me with lies!!! When my office tries to call it says my NO DOES NOT EXIST!!! I have had this problem for more than 6 months now and still has not been resolved. Please just be honest and say you dont know what the issue is or fix this. I also expect a refund for services not provided!! PLease refere to previous Hellopeter complaints on this matter. If this is not resolved I will take this to all social media platforms as I am am paying for a service you cannot provide. PLease not calls do come through its just now and then people would send me msgs saying my no does not exist.</p>
Good day Rudi,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that our records indicate that you called in on 2017-01-22 and you were advised of code to remove any barrings on your line.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Rudi,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that our records indicate that you called in on 2017-01-22 and you were advised of code to remove any barrings on your line.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***