No Service
<p>Had a rude awaking to my MTN account today, and will make sure when due, i will change of service providers.</p> <p>Was tranfered between 3-4 people to ge a recording of my aggreed contract as i was overcharged, and no one could assist.</p> <p>Never will i use them for anything anymore!!!!</p>
Good day Annecke,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that we have checked your account and we have picked up that you were not being overcharged on your agreed package but you incurred additional data charges as your *** number. The reason why you incurred these charges is due to the fact that the line is not capped, meaning that when you deplete your inclusive contract provisioning, the network allows you to use services (data/ make calls etc) and this is then billed to your original invoice.
You need to set your usage limit to R0.00 should you not wish to spend over your package provisioning and this can be done by dialing *141*5# > option 1 then further follow the prompts to set the limit on your line.
Kind Regards,
Tshepo M
REQ:***
Good day Annecke,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that we have checked your account and we have picked up that you were not being overcharged on your agreed package but you incurred additional data charges as your *** number. The reason why you incurred these charges is due to the fact that the line is not capped, meaning that when you deplete your inclusive contract provisioning, the network allows you to use services (data/ make calls etc) and this is then billed to your original invoice.
You need to set your usage limit to R0.00 should you not wish to spend over your package provisioning and this can be done by dialing *141*5# > option 1 then further follow the prompts to set the limit on your line.
Kind Regards,
Tshepo M
REQ:***