CM
CATRYN M

1 reviews | Active since Nov 2016

23 Nov 2016, 11:32

No Service

<p>We are now battling since August 2016 to sort out our account with MTN. My account went to 26000.00 and my service s were suspended and my account is with the legal dept. I tried now so many times to get hold of some one at the legal dept to speak to to try and sort it out with no luck. It is impossible to speak to a person. We were sending e-mails back and forward with no definite answers. We want to make arrangements to get the account sorted but no one is prepared to phone us. We have paid already 10000.00 towards the account but can not get the contracts cancelled to stop it from escalating. We are now paying for phones that we can not use. Can some one in the legal dept please !!!!!!!!!!!!!!!!!!!!!!!!!! phone us urgently. cell nr for account purpose ********** 474</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Nov 2016, 09:49
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

I have escalated your query to our management in our legal dept. You will be contacted as soon as possible.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Ishie