No service....
<p>I have been to the mtn's branch and have called but they keep taking of a debit order of R1300, they did so last month and yesterday the 1st of November the debit order of R1300 went of and again today it went of so it went of doubled!!! I phoned them and they said they can do nothing about it. It is suppose to be only 2 numbers that go off and the amount is suppose to be around R600. This unexceptable! </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that your first debit order of R1331.62 (including vat) on 2016-11-01 is because on the invoices dated 2016-10-07 you were billed a customer swap charge and the first invoices were prorated, meaning you were charged from the activation date to the invoice date plus the full month subscription. Please be advised that the customer swap fee and the prorated amounts are a once off charge therefore going forward you will be billed your normal subscription fee in the next coming invoices.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that your first debit order of R1331.62 (including vat) on 2016-11-01 is because on the invoices dated 2016-10-07 you were billed a customer swap charge and the first invoices were prorated, meaning you were charged from the activation date to the invoice date plus the full month subscription. Please be advised that the customer swap fee and the prorated amounts are a once off charge therefore going forward you will be billed your normal subscription fee in the next coming invoices.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***