NO SERVICE

<p>My husband and I receive our new bundles on the 27th of the month. Last thing at night on the 26th of the month I always do a screenshot from the MTN app of what remains of bundles. I then do another screenshot first thing on the morning of the 27th of the month once the bundles have been loaded. On 27th September I did this. At 11.23 am I received an sms from MTN saying "Y'ello! Please note that you have depleted your inclusive Rand bundle for this billing period on 26/Sep/2016. My husband also received this sms. Prior to this sms my Available Rand Balance at 7.31 am was R1260.00, then checked on the MTN app to see that after this sms my Available Rand Balance dropped to R210.00. I phoned 808 and was informed that MTN was having system problems and that they were flooded with complaints about receiving this sms, and that this problem would be resolved within 24 hours. Needless it was not. On 29th September I received the following sms from MTN "Dear Customer, we apologise sincerely for the billing issue being experienced. Please bear with us as we address this. We will update you on our progress" Have never heard another word from MTN. Have logged numerous complaints on 808 and received reference numbers. Also logged complaints at Woodmead, also got reference numbers, but have still not had our airtime reimbursed. Today I went through to Rivonia and spoke to a senior manager, by the name of Phinda. I have never in my entire life been spoken to in such a disgraceful manner. After this conversation I told Phinda that I sincerely hope that he never speaks to his mother in the way he spoke to me. I am a pensioner and did not need to be traumatized like that by him.</p>