rA
rudi A

1 reviews | Active since Apr 2013

03 Oct 2016, 13:00

No service

<p>I have been struggling to receive calls for more than a week. People trying to call me was treated to a message of my no does not exist. I don’t know if this has been fixed because I have heard nothing from MTN. I have called the customer care numerous times but their responses are always different to finding solution. I was asked to call back in 3 days and when I did it still was not looked at. Every day I am losing business by not receiving calls. This I would think should be priority as I could not receive calls but it was not important to MTN. But make no mistake they won’t forget to deduct their money on debit date.</p> <p> </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 Oct 2016, 13:53
Official

Good day Rudi,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that a test call was conducted and it was successful.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ:***

Best regards,

rA
rudi A's update05 Oct 2016, 14:39
Reviewer Update

I need to reimbursed for the days of NO SERVICE. One test call means nothing because I do receive calls in between people sending me smss saying my NO DOES NOT exist!! So, one test call does not suffice. Please give me a sufficient and provide me with proof that this issue has been resolved.