1 reviews | Active since Mar 2015
No service!!!
<p>I have sent documents through on 27/06/2016 in order to update my handset details on my insurance. I received an automated reply (ref:[# ********** 7]), promising correspondence within 5 days. It has been 3 months already and I still haven't received any feedback! I would like to know if my handset details were updated so I can log a claim. I sent numerous emails to ********** however I have never received a reply. I tried calling the call centre numerous times, holding on for 10 - 15 minutes before my call gets dropped. I pay my insurance and cellphone contract on time each month, however when I am in need of these services I can't seem to get through to anyone! I need someone to contact me ASAP on ********** 658.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,