1 reviews | Active since Oct 2012
No Service
<p>It has been a year now since this response from MTN. And still nothing happend to the broken phone. I paid insurance for 2 years for nothing. The first MTN shop said they will phone me to pick up the phone. Then I went to another MTN store just for them to lost my claim form.... And head office say they don't have any knowledge of my claim. So now after my contract has ended with MTN I just can't seem to get any one to help me terminate my contract. I have email them, even contacted them trough their web. After weeks they have ask for a copy of my ID. Weeks later I received a mail, saying that I am a ***** that they don't pick up my id no on their system?? How can I get rid of MTN.... Can someone please advise me!!!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the insurance department to investigate and advise accordingly. We have noted that our retentions department is in the process of migrating your number to prepaid as per reference number: ********** , you will be contacted for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the insurance department to investigate and advise accordingly. We have noted that our retentions department is in the process of migrating your number to prepaid as per reference number: ********** , you will be contacted for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********