1 reviews | Active since Apr 2013
No service
<p>Good day,</p> <p>I upgraded my cellphone contract just about 4 weeks ago and it was for a cellphone and TV combo.</p> <p>I received the cellphone with no problems and am very happy with it, but I still have not received my TV.</p> <p>When I went to the MTN shop in Selcourt Towers in Springs, they said that I must wait for the courier to phone me, which has not happened at all.</p> <p>I've tried phoning MTN Direct but I end up waiting hours for someone to answer because of the high call volume.</p> <p>Please can you follow it up for me and I will be happy to co-operate</p> <p>Thankyou!</p> <p>Kind regards,</p> <p>Michelle Clulee</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********