No service
I have an MTN number that is being used by my daughter who works at Wits medical and they get no MTN service in the labs. She needs to keep her number and port to vodacom. I have sent 23 emails since January paid the money outstanding and my daughter has been into MTN as instructed with no luck. With the reference number, copies of emails and proof of payment the Killarny Branch could not help. Where too now !! My daughter s job is dependent on a working cell number. The reference number is ***9. The cell number is ***
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MTN South Africa's replyOfficial
13 Apr 2016, 16:02Hello bevwilson,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply13 Apr 2016, 16:02
Official
Hello bevwilson,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,