KG
Karishma G

1 reviews | Active since Feb 2015

06 Apr 2016, 15:56

NO SERVICE!

Someone from the business division needs to contact me!! If you not wish to assist, the business account will be taken away.<br> <br> We have a business account with MTN. On 14 March '16 i sent all my documents to port over to MTN to Bytes people solutions. A lady responded saying she has sent everything over to MTN. 16 March i followed up requesting if all is in order - she said all documents were forwarded to channel support. On 24 March I emailed again requesting when my phone will arrive as debit order will go off on 31st March - I had no response. On the 29 March I called Bytes people solution - Ref no: NS***3 - to which the response was I should just email the lady I dealt with. I emailed the lady again requesting feedback - no response. I phoned today - her response was I should just log a complaint to MTN.<br> <br> I was asked to call the porting division by MTN's response to my previous hellopeter - all I was told was that its not on the system. No one can help!!!! WHAT IS THE PROBLEM! If I go to bytes ppl solution - they say complain to MTN, if I go to MTN they say they don't know who to contact! its so frustrating dealing with MTN! WORST SERVICE!<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Apr 2016, 16:07
Official
Hello KaGP,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards
mike
REQ:***