AH
Albert H
1 reviews | Active since May 2014
17 Dec 2015, 17:18
No service
I did an upgrde 2 months ago and the laptop that came with the contract was sent back because it was faulty. So the laptop company gave them credit for the laptop and until today they did not give me a new laptop.If you send them emails then they want you to phone them. If you phone them then you explain your complaint but they never come back and it is going on now for another month.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Dec 2015, 15:41Hello albertenedith,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter has been escalated to the management of the store for urgent attention. They will revert back to you with feed back.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nonpumelelo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter has been escalated to the management of the store for urgent attention. They will revert back to you with feed back.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nonpumelelo
REQ:***
MTN South Africa's reply21 Dec 2015, 15:41
Official
Hello albertenedith,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter has been escalated to the management of the store for urgent attention. They will revert back to you with feed back.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nonpumelelo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter has been escalated to the management of the store for urgent attention. They will revert back to you with feed back.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nonpumelelo
REQ:***