No service

My cellphone was ****** on the 25th Nov 2015. I reported it immediately with MTN by dialling 808. I visited mtn Rosebank to do a sim swap. I waited 48hrs and my simcard was not activated. I went back to mtn rosebank on the 29th and the consultant emailed my claim form to mtn insurance and gave me the reference no. ***2 for my claim form. I emailed [Email Removed] 3 days after and they informed me that they haven't received my claim form. I re-submitted my claim form immediately and its been 3 weeks already no reply. I called mtn insurance and no one rep**** to my emails and telephone calls to date. I am so sick and tired paying for a service but not one soul can help. I even requested a loan phone as i am running business from my cellphone but i am turned down at every store. I went to Cresta, Rosebank and The Glen mall. I am really sick and tired of everyone sending me from post to pillar. Can I please get a service because i don't know what am I paying for. I am disgusted with your service. Can i please get someone to contact me asap.!!!!