BT
Barend T

1 reviews | Active since Jan 2013

16 Oct 2015, 10:38

No service

MTN, once again, fail to deliver a reasonable service. Still experiencing issues on occasion when, trying to make outgoing calls, I get a message that I have insufficient funds and need to recharge, that while I DO HAVE AIRTIME!!<br> <br> Further there is once again a serious issue with data connections, and it seems that MTN is throttling access to certain sites, as all the bank websites work fine, no social media website load, emails are unworkably slow. Phoning customer care, always get the same answer, take out Sim card so we can reset your connection, and they will then assure that their network is fine, which is *******, when different Sim cards, in different devices, experience the same problem!<br> <br> USELESS USELESS USELESS is about the only words to describe the service currently from MTN!!

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Oct 2015, 07:53
Official
Hello baduto,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly be advised that when you are making a call and you get the error message stated above , you will need to turn off your mobile data and close open internet sessions as the phone is reserving the airtime to be used only on internet.
Regarding the network if you only get problems when you at home , please contact network coverage help desk on *** free on MTN phone Monday to Friday 08:00am to 17:00pm. Also test using a different phone if you will have the same problem.

Warm Regards
Nompumelelo
REQ:***

Best regards,