AVW
Anna-Marie Van Wyk
1 reviews | Active since Oct 2015
15 Oct 2015, 14:09
No service
Hi I went to mtn cradock for upgrade in June for account per month 249 that is suppose to be block but every month they double charge me. We did not sign any contract We went to them to query the account and every month they just sent emails emails, not even the store manager/owner want to assist. They only said they can only sent emails and are not allowed to speak to any mtn consultants!!! Please help us!!!!
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Replies (1)
MTN South Africa's replyOfficial
16 Oct 2015, 09:24Hello A VAN WYK ,
We are truly sorry for the inconvenience caused and for the breakdown in service.
Kindly note we have now escalated the matter directly to the Regional Manager for the store as well as the store manager.
We requested that the matter be resolved as soon as possible and we will touch base with you once we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
Kindly note we have now escalated the matter directly to the Regional Manager for the store as well as the store manager.
We requested that the matter be resolved as soon as possible and we will touch base with you once we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply16 Oct 2015, 09:24
Official
Hello A VAN WYK ,
We are truly sorry for the inconvenience caused and for the breakdown in service.
Kindly note we have now escalated the matter directly to the Regional Manager for the store as well as the store manager.
We requested that the matter be resolved as soon as possible and we will touch base with you once we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
Kindly note we have now escalated the matter directly to the Regional Manager for the store as well as the store manager.
We requested that the matter be resolved as soon as possible and we will touch base with you once we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,