No service

Hi To whom it may concern,<br> <br> My Ref is #***0. I phoned last week where I was promised that I would receive a mail with the quote after I was waiting for more than a month for the phone to be repaired. <br> <br> The Lady I spoke to last week said that she will send me the quote through the day and like I said still nothing. I have been trying to phone *** the number supp**** by customer service and I am not getting through to a consultant.<br> <br> this is unacceptable. That I had to follow up between repair center and Insurance not Once did anyone phone me to give me an update and when I phoned they dropped the calls. <br> <br> I need this to be resolved!