CH
Caroline H
1 reviews | Active since Sept 2015
30 Sept 2015, 15:58
no service
THIS WAS MY COMPLAIN: One of my other nr were suspended. Telling them they must re instate it they tell us we must cancel the other network... we did not change networks... How must we know??? <br> <br> THIS WAS MTN !!!<br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> Kindly note that the matter has been referred to our activation team for urgent attention , regarding *** number .<br> <br> they told e i must do a sim swap...... now again no help !!!<br> still 173 DOES NOT HELP !!!!!!<br> <br> STILL NO NR!!!<br> <br> STILL NO NR.. NOW THEY WANT MET TO GET CERTIFIED COPY'S ETC !!! A DISGRACE!!!
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MTN South Africa's replyOfficial
01 Oct 2015, 20:59Hello bankbank1,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Thank you for your time to take our call, your number has been Rica'd and a SIM swap done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Thank you for your time to take our call, your number has been Rica'd and a SIM swap done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
MTN South Africa's reply01 Oct 2015, 20:59
Official
Hello bankbank1,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Thank you for your time to take our call, your number has been Rica'd and a SIM swap done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Thank you for your time to take our call, your number has been Rica'd and a SIM swap done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***