NO SERVICE 5 MONTHS AND STILL NO PHONE

CANT COMPLAIN ABOUT MTN SERVICE AS THERE IS NO SERVICE. I GAVE MY PHONE IN 5 MONTHS AGO WITH A FAULTY SIM READER. NOW I HAVE BEEN PAYING FOR 5 MONTHS FOR A PHONE I DONT HAVE AND UNABLE TO GET MY EMAILS. WHY IS THERE A GUARENTEE ON A PHONE? THE STAFF AT LIFESTYLE IS SO UNFRIENDLY AND NOT HELPFULL AT ALL. MY PREVIOUS COMPLAINT THEY SAID THE PHONED AND LEFT VOICEMAILS. ALL I GOT WAS A PHONE RINGING ONCE WITH A UNKNOWN NUMBER AND NOT ONE VOICEMAIL. I CANT BE WITHOUT A PHONE AS I HAVE A BOY WITH DOOSE SYNDROME OTHER WISE I WOULD HAVE STOPPED PAYING FOR SOMETHING I DONT HAVE.