RN
Ronique N
1 reviews | Active since Sept 2015
15 Sept 2015, 12:56
NO SERVICE
Since I have upgraded I haven't been receiving my airtime data or sms's that I pay for every month R800. Went to the MTN store but very poor service not attending to my complaint went in every month but they could not help me the customer call centre did try to help me on their side and every agent I spoke to did try their best to help but at the end of the day I have to go to the store where I took out my contract
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Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 14:57Hello Roniquev,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Escalation has been logged to billing to correct the package on your account for allocation.
Apologies for the delayed response and inconvenience experienced.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Escalation has been logged to billing to correct the package on your account for allocation.
Apologies for the delayed response and inconvenience experienced.
Warm Regards
Ntebaleng
REQ:***
MTN South Africa's reply17 Sept 2015, 14:57
Official
Hello Roniquev,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Escalation has been logged to billing to correct the package on your account for allocation.
Apologies for the delayed response and inconvenience experienced.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Escalation has been logged to billing to correct the package on your account for allocation.
Apologies for the delayed response and inconvenience experienced.
Warm Regards
Ntebaleng
REQ:***