AV
Andrew V

1 reviews | Active since Jul 2015

25 Aug 2015, 09:47

No Service

I lodged a complaint about my coverage I had at my office because I had zero service with the coverage department. A man by the name of Bovern came out to my offices and said there was very little signal at my place of work and that a booster would have to be installed. I have waited weeks now and there has been no response, I phoned coverage this morning and a lady told me that I told Bovern that my signal was generaly bad, but had no signal at my place of work. I did say that to Bovern. Coverage told me that Bovern told them that nothing can be done about my signal because I said the signal was generaly bad. The signal is generaly bad because if I drive and talk I get cut off all the time. The problem I have had for months now is that I have no signal at my offices and my clients can not get hold of me which has had a negative effect on my business. Bovern or coverage did also not let me know what they had decided. This has been going on for months now, I have ref numbers and all documentation that I will be sending to the Ombadsman and to consumer services.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 Aug 2015, 13:50
Official
Hello Andrew Victor,

Thank you for your post,

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the relevant management for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,