SVDw
Steven Van Der walt

1 reviews | Active since Aug 2015

18 Aug 2015, 22:41

No service

MTN have a tower down in Fruit Farms near [URL Removed] manager Rudi can not give me a turnaround time but he understands that I can't make phone calls and I can't do internet transactions. There is no one higher than him to listen to the problem I'm having. I'm on a contract, sky package and spend R3000 a month on my usage and data, I have a company with staff which we pay for cell phone contracts 10 units at a cost of R5000 per month with Mtn. We have been a loyal supporter for many years and I don't like to complain, however this experience has been one of real disappointment and frustration. We have experienced several emergencies in our area and were unable to make calls for assistance in fires and crime related issues. I'm seriously seeking alternatives to remedy my situation so as to prevent my life being held in the balance by a service provider who can't give me answers. If I don't pay my account you terminate my service, I do pay my account so I demand the service. <br> <br> In doubt <br> Steven.

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Sept 2015, 16:59
Official
Hello kaydenambrin,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

Apologies for the inconvenience experienced, please note that the matter has been referred to Network Coverage for further assistance.

We apologise for the delayed response and for any inconvenience incurred.

Warm Regards
Thabisa
REQ:***

Best regards,