1 reviews | Active since Sept 2012
No Service
I have received my new phone on the 15th of July 2015 and went to Pavilion MTN on the 21st of July 2015 due to a faulty touch screen which the technician confirmed.<br> <br> This mean I have returned my faulty phone within the 7 day period so that my phone can be replaced in terms of MTN return conditions.<br> <br> It is now the 14th of August 2015 and still no-one can tell me when I will receive a replacement phone. <br> I have phoned 7 to 8 times to try and find out what is the problem, but all answer I receive is they waiting for the RT number.<br> <br> I requested the to speak to the manager, but he was busy and was advise that a message will be left to the Manager Madondo to contact me, this was on the 12th of August, but this was also ignored.<br> <br> This is the worse service I have ever experience.<br>
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***