LO
Lizel O
1 reviews | Active since Aug 2015
11 Aug 2015, 13:31
NO SERVICE
I was ****** 30 July 2015, which i reported to the police station. The officer requested that I have the phone blocked and blacklisted, to take my case he needed an ITC number. I phoned MTN and completed the blacklisting form, which i submitted Tuesday 04 Aug 2015. The lady told me it takes 24-48hours to process the application for blacklisting, its now a week later and I'm still waiting for the reference.<br> <br> I phoned 808 and *** but had no luck... <br> <br> Can someone please send me the ITC reference as the insurance gave me 30days to claim, and time is running out!!!
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MTN South Africa's replyOfficial
26 Aug 2015, 15:02Hello lizel01,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that information such as I.D and number entries are no verifying when checking on our systems.Kindly furnish the account number for urgent resolution to your request to be processed accordingly .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that information such as I.D and number entries are no verifying when checking on our systems.Kindly furnish the account number for urgent resolution to your request to be processed accordingly .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
MTN South Africa's reply26 Aug 2015, 15:02
Official
Hello lizel01,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that information such as I.D and number entries are no verifying when checking on our systems.Kindly furnish the account number for urgent resolution to your request to be processed accordingly .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that information such as I.D and number entries are no verifying when checking on our systems.Kindly furnish the account number for urgent resolution to your request to be processed accordingly .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.