GP
Gerrie P
1 reviews | Active since Sept 2011
07 Aug 2015, 13:27
NO Service
It has been two months now that I have been having a problem with mtn. You dial a number and sometime talk for 2 minutes then the call drops. In a matter of talking to a person, I have to sometimes call back three times. This is annoying and frustrating and cannot carry on this way. I have asked around at this is apparently a common situation. It is not the signal in our area as I used to communicate from the same places before and no problem.<br> <br> I recommended MTN to everybody but now advising to stay away. I have been with MTN since 1996 Common MTN pick up your game!!!!
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MTN South Africa's replyOfficial
21 Aug 2015, 15:06Hello GerrieP,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that MTN has been having issues with the network because of load shedding. Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that MTN has been having issues with the network because of load shedding. Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply21 Aug 2015, 15:06
Official
Hello GerrieP,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that MTN has been having issues with the network because of load shedding. Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that MTN has been having issues with the network because of load shedding. Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,