1 reviews | Active since Aug 2015
No Service
DEAR MR OR MS CEO, MTN<br> <br> On Monday I purchased a cellphone at a Pep Stores Branch. With it I received a simcard that was RICA'd on my name with my ID.<br> <br> I went home and then proceeded in loading all my apps and info after activation and charging.<br> <br> I barely loaded whatsapp when I was confronted by a very angry woman who accused me of using her cellphone number and therefore, getting her in trouble with her boyfriend. As he assumed she has 2 accounts!!!!!<br> <br> Apart from getting disgusting service from you. And when you try to call Customer Care. You get a recording telling you that, the centre is closed????!!!!????? *** AM I PAYING FOR!!!!!! I have been a loyal MTN Customer since my very 1st cellphone. But this was the last straw!!!!!! I want answers and I want my money back!!!!!! No longer going to accept this ********. I'm looking into other service providers. And will not leave this not seen to I am planning on seeing my lawyer regarding this on Monday. I have had note that enough. I'm lucky if I've gt 3 hrs full signal a day this whilst I spend between R 1000 to R1500 pm on data. Not even mentioning airtime!!!!!<br> <br> I want answers!!!<br> Sincerely ****ed off client!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you earlier without any luck.
Kindly note that if a number is not in use it gets recycle and does not belong to the previous owner. Kindly note that this is a standard business process. You do have the option of requesting a number swap however we cannot confirm that you will not receive a recycled number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you earlier without any luck.
Kindly note that if a number is not in use it gets recycle and does not belong to the previous owner. Kindly note that this is a standard business process. You do have the option of requesting a number swap however we cannot confirm that you will not receive a recycled number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
