1 reviews | Active since Jul 2014
No service
Due to late payment on my path Mtn disconnected my data contract service and handed me over to their legal department without a single call, SMS or letter/email. Even after me paying and over 3 months now and I'm paying every month but my service still not on. Been to MTN 3 times and they say they can't help, I must call 808. And it's impossible to get through to anyone one 808. After holding on 808 few minutes call drops automatically each and every time. Been to MTN main branch today again and consultant couldn't help, she said I must just keep trying 808. This is absolutely frustrating and unfair. Been a loyal MTN customer past 12years and this is the service one gets from such a big company??? And I'm paying almost R700 every month for nothing now because no service. It's appalling!!!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,