DW
Derek W
1 reviews | Active since Jul 2015
25 Jul 2015, 12:07
No Service
I am a corporate customer and I get a call 4 weeks ago that they are sending me an LTE sim card. It arrives yesterday and I follow the installation process detailed in the pack. 24 hours later, I now have no cell phone signal on the old or new sim cards. it just says \No Service". I can't dial 808 because I have no service"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Aug 2015, 10:27Hello Derek White,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the SIM was activated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the SIM was activated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply06 Aug 2015, 10:27
Official
Hello Derek White,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the SIM was activated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the SIM was activated and it is currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***