LM
LUNGA M

1 reviews | Active since Nov 2010

20 Jul 2015, 15:31

No Service

I handed my phone over to mtn morningside as the camera was not working.<br> <br> I have waited for over three weeks and have not received feedback.<br> <br> I was patient as I knw mtn employees were on strike.<br> <br> I took a drive today to MTN Midrand and Ive told that MTN will not repair the phone as the phone is cracked. The phone was handed over to MTN without a crack. When I told the consultant that I want the phone back, I was advised that I need to pay R330 because Find My Iphone was on.<br> <br> Apparently does not fix Iphones and I need to claim from my insurance?<br> <br> I did not damage the phone so why should I claim?<br> <br> Kind Regards,<br> Lunga Mlandu |Contact Centre Support<br> Tel: +***2<br> [Email Removed] | [URL Removed]<br> <br> <br> Global Choices Lifestyle (Pty) Ltd is an Authorized Financial Services Provider FSP#44544<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Jul 2015, 10:27
Official
Hello LungaM,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

The matter has been escalated to the relevant team for their urgent attention.

Regards
Mary
REQ:***

Best regards,