MK
Meryl K
1 reviews | Active since Jul 2015
07 Jul 2015, 11:13
NO SERVICE
I am extremely dissatified with MTN. I have been trying to have my contract changed to Prepaid since January this year. Its impossible to speak to anyone who can assist. I have sent through emails as well and guess what??? no response. As a client, this is highly frustrating. I am incurring exorbitant monthly charges as a result of MTN's *********** service. Further to this, I have received a SMS's on both my contract phones stating that I have ROAMING SERVICE ADDED AS PER MY REQUEST WHICH I NEVER REQUESTED. My monthly MTN bill has doubled since April this year its impossible to query this with anyone from MTN. There's definitely something suspicious happening here...
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MTN South Africa's replyOfficial
20 Jul 2015, 12:02Hello Merylkhan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number ending in 103 has been migrated to prepaid. The international dialling on the number ending in 433 has been removed.
Kindly note that there has been an increased in subscription fees in May as well as an increase on the out of bundle rate, which is now R0.99 per mb. Notification was sent to all our customers advising of the same.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number ending in 103 has been migrated to prepaid. The international dialling on the number ending in 433 has been removed.
Kindly note that there has been an increased in subscription fees in May as well as an increase on the out of bundle rate, which is now R0.99 per mb. Notification was sent to all our customers advising of the same.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply20 Jul 2015, 12:02
Official
Hello Merylkhan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number ending in 103 has been migrated to prepaid. The international dialling on the number ending in 433 has been removed.
Kindly note that there has been an increased in subscription fees in May as well as an increase on the out of bundle rate, which is now R0.99 per mb. Notification was sent to all our customers advising of the same.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number ending in 103 has been migrated to prepaid. The international dialling on the number ending in 433 has been removed.
Kindly note that there has been an increased in subscription fees in May as well as an increase on the out of bundle rate, which is now R0.99 per mb. Notification was sent to all our customers advising of the same.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,