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Tamlyn E

1 reviews | Active since Jan 2012

06 Jul 2015, 14:10

No Service

Hi All,<br> <br> I bought a cell phone on the 2.07.15 which comes with an MTN pay as you go SIM, thinking MTN is a well known and good service provider. I was in for a surprise, I cannot make phone calls or receive them even though I have loaded airtime, I cannot send or receive SMS's and try talking to a human being, it would appear there are none to be had within the whole customer care service centre as there is no option to speak to one. I have sent requests every day for the settings to be sent to my phone as I thought this might be the problem and have still not received them, so before you go with MTN consider your options carefully. If I have no response from them by the close of business tomorrow they can say goodbye to both myself and the rest of my family who are with them.

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jul 2015, 20:48
Official
Hello TamlynX,

Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.

MTN has experienced industrial action. Our staff are now back at the office and we're waiting to take your call.

Rest assured, it is not our intention to displease you. We look forward to your understanding.

Kind regards,
MTN SA
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