EL
Evie L

1 reviews | Active since Jun 2015

26 Jun 2015, 15:22

No Service

Called MTN direct on Monday to open a new contract. Opted for MTN direct as their service is supposed to be quicker than in store and i have limited time to go to a store. I have since spoken to about 8 different people, i think i have phoned them about 10x to follow up on a service THEY are supposed to provide me with!<br> We are now 5 days in and they haven't managed to run so much as a credit check<br> worst service ever!!<br> get the run around every time i call, always some excuse.<br> nobody calls back or follows up with me - the customer<br> its like they don't want my money! <br> I am now still without a phone and will have to go into a store in the hopes they will help me. if not i will take my business elsewhere. shocking.

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Jul 2015, 11:02
Official
Hello EvieElisabeth,

We are truly sorry for the breakdown in service and for the inconvenience caused.

Thank you for taking my call earlier.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,