FF
FERNANDA F
1 reviews | Active since Jun 2015
26 Jun 2015, 10:04
NO SERVICE
I app**** for a contract 2 months ago and signed for it, and they said there was no stock of the contract upgrade I required. Up to now no stock and still on strike nobody can help me. Contacted the call centre which in turn they promised someone would phone back, I am still waiting.<br> My bill has shot up as my contract has expired.<br> <br> I have been a long time client of MTN and I have never changed service provider, but the service at the moment is terrible.
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MTN South Africa's replyOfficial
12 Jul 2015, 15:03Hello nanda76,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Please call our MTN Direct team, they may be able to source stock for you and send the handset to you depending on the availability of stock of the device you are seeking. ***
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Please call our MTN Direct team, they may be able to source stock for you and send the handset to you depending on the availability of stock of the device you are seeking. ***
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Best regards,
MTN South Africa's reply12 Jul 2015, 15:03
Official
Hello nanda76,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Please call our MTN Direct team, they may be able to source stock for you and send the handset to you depending on the availability of stock of the device you are seeking. ***
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Please call our MTN Direct team, they may be able to source stock for you and send the handset to you depending on the availability of stock of the device you are seeking. ***
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Best regards,