1 reviews | Active since Nov 2013
No service
Yet another MTN complaint. I have a 2 gig top up data contract with this useless service provider. They ********ly took nearly R1100 from my account - for an account that's capped at R129 - and it appears they have no intention to resolve it. On top of that, they suspend my service after taking my money - and after great effort I get my services reinstated. Get my monthly allocation - 2 gigs of data which lasts a measly 3 minutes. I kid you not. I didnt even connect to the website I was trying to reach - and 2 gigs finished. <br> This is utterly disgusting - and is a total *******. From my previous complaint, I was promised resolution within 48 hours - nothing has happened - I just have more and more to complain about.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that the number *** is on an open line contract and it does not have a 2GB data bundle active. You were charged at R2 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that the number *** is on an open line contract and it does not have a 2GB data bundle active. You were charged at R2 per MB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,