yJ
yanga J
1 reviews | Active since Apr 2013
24 Jun 2015, 07:10
no service
My name is yanga and my number is *** i cancelled my number on 09-05-2015 and given a ref : *** and only to find out that was a lie my number was not cancelled to prepaid , .my contract is R228.99 currently I'm owning R540.00 now and no one seems to give me answers in Mtn boulders midrand they don't want to give me itemised billing they told me to call 808 and that number is temporal down ...What do i do ? Because I'm not going to pay R540.00...my contract is expired
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MTN South Africa's replyOfficial
29 Jun 2015, 11:12Hello yanga083,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was migrated to prepaid on 24/06/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was migrated to prepaid on 24/06/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply29 Jun 2015, 11:12
Official
Hello yanga083,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was migrated to prepaid on 24/06/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was migrated to prepaid on 24/06/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***