eJ
ewald J
1 reviews | Active since Apr 2013
17 Jun 2015, 17:25
no service
I requested confirmation that my account has been paid up with MTM and that the account has been closed. Mpo informed that letter will be emailed in about 10 to 15 minutes. It is now 6 hours later and no letter has been received. The reference number issued is ***. This is the response after spending 27 minutes waiting on the phone.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 11:12Hello ewald2610,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your line was migrated to prepaid on 8-05-2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your line was migrated to prepaid on 8-05-2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply22 Jun 2015, 11:12
Official
Hello ewald2610,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your line was migrated to prepaid on 8-05-2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your line was migrated to prepaid on 8-05-2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***