1 reviews | Active since Jun 2015
NO SERVICE!!!
MTN is the WORST service provider EVER!!!!! <br> <br> Calls are dropping, no signal in lots of areas, voice quality, voicemails are down, services down! I have spoken to call centre and they told me in NOVEMBER that they were upgrading towers to LTE but still issues. For months we've been struggling where you are kept on hold for hours not being helped. I eventually got through and gave them a piece of my mind and was put on hold and never helped!!!! Why are your call centre experiencing high volumes, always???<br> <br> I have been trying for more than a week to call the call centre and apparently your service has been disrupted?! I need to load data and discuss my issues, but no one to assist. I can't buy a data bundle via *141*2*999# as this is not working either. <br> <br> Out of desperation, I tried calling Maverick MTN Willowbridge and no answer on landline or cell. Called their head office and received the Regional Sales Manager, Akkie's number but no answer there either!<br> <br> If you can't do what I am paying you for, I want to cancel my contract with immediate effect!!!!! Please get into contact with me urgently!
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,